We may collect and process the following data about you:
Information that you provide to us in your dealings with us. This includes information provided at the time of registering to use our site, subscribing to our services or requesting further services and/or information from us. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details we receive from credit reference and fraud detection agencies.
Details of your visits to our site including, but not limited to, traffic data, location data and the resources that you access.
We may collect information about your computer, including where relevant your IP address, operating system and browser type. This data is processed for the purposes of fraud prevention, for various administrative purposes and may also be used by us to promote certain offers and advertisements according to your general location.
For the same reason, we may obtain information about your general internet usage by using a cookie which is stored on your browser or the hard drive of your computer. Cookies are text files which contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate, whereas others are aimed at enhancing and personalising your user experience.
What cookies we use and why:
Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.
We also use functional cookies to remember the choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorised content across pages.
The functional cookies we use include:
User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to playback video or audio content (e.g. image quality, network link speed, and buffering parameters).
Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
User interface customisation persistent cookies are used to store a user’s preference regarding a service across web pages.
Faith CBD are dedicated to user experience and we use many tools to help us improve our website. To this end, we use reporting and analytics cookies to collect information about how you use our websites, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you.
The performance cookies we use include:
First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our website and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our website is performing and make relevant improvements to improve your browsing experience.
Third party analytics cookies - We also use Google Analytics and other third-party analytics providers to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page.
Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third-party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.
The information gathered by cookies on our site may be used in the following ways:
To tailor advertisements or promotions you receive. For example, if you have looked at a specific type of electronic cigarette, we might use this information to personalise any subsequent advertisements you see. We may also personalise our service based on the type of computer system you use, together with the purchase pattern of other customers who may have looked at similar products to you. We may also provide you with advertisements which may be customised using information such as the search terms you use on our site. For example, if you searched for a specific product or accessed our site via a specific banner ad or search word, we may present you with content and/or offers linked to that banner ad or search word.
We may use navigational information about where you go on our site to better understand how our site is used and to ensure that the product offerings that are presented to you are relevant.
We do not use any data about where you go or present you with advertisements outside of our site other than on sites which provide for such use in their respective privacy policies.
We may collect information on how frequently you visit the site and the type of products and/or services that you view to enable us to measure the popularity of our sites and our product offerings.
Strictly Necessary Cookies:
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website, remembering how far you are through your pay as you go order, making sure that the Faith CBD website looks consistent or remembering what's in your basket. Without these cookies, many of the basic functionalities of our website - the stuff you expect the site to enable you to do like filling in your shopping basket, we simply can't provide.
Tip - these cookies make the basic functions of the website work.
These cookies collect information about how visitors use our website, for instance, which pages visitors go to most often, and the pages that they don't. This understanding enables us to continually improve the experience we deliver to you (and other visitors like you) so that the site is easy to use and includes content that you find helpful (for instance, performance cookies indicated that users find reviews really helpful and so that gave us confidence that we should provide more reviews on each smartphone product page) These cookies don't collect information that identifies a visitor - so we can't identify you individually. All the information these cookies collect is aggregated and therefore anonymous. This information is only used to improve how the Faith CBD website works.
Tip - these cookies collect anonymous information on the pages visited.
These cookies allow the website to remember the choices you make as you browse the site. They provide more enhanced and personal features. The information they collect is anonymised and the usage only relates to - they cannot track your browsing activity on other websites once you've departed our site.
Tip - these cookies remember choices you have made to improve your website experience on www.faith-cbd.co.uk.
Advertising or Targeting Cookies:
These cookies are used to deliver adverts more relevant to you, and your interests (assumed by analysing your onsite browsing behaviour). They can also provide caps on the number of times you might see an advert - to hopefully stop them becoming annoying and repetitive. These cookies remember that you have visited us, track what products you may have looked at, and this information may be shared with our advertising partners. If you see an advert from Faith CBD, once you have left our site and are browsing other sites on the internet, that magically seems to understand what previously interested you (you browsed a specific item on the site) then this is enabled by targeting cookies.
Tip - these cookies collect information about your browsing habits in order to make advertising more relevant for you.
Please note that it is not a good idea to reject all cookies as this could prevent you from gaining full use of this site.
Where we store your personal data:
The data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by employees operating outside the EEA who work for us or for our suppliers. Such employees may be engaged in, among other things, the processing of your payment details and the provision of support services. Here we will ensure that we have the necessary contracts and other mechanisms in place to make sure your data continues to be treated in accordance with the provisions of the Act. By submitting your personal data, you agree to this transfer, storing or processing.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Uses made of the information:
To provide you with goods and/or services that you have ordered.
To prevent and detect fraud, crime and money laundering.
To check your identity.
To trace and recover debts.
For credit and credit related services and to manage your accounts.
To update our records about you.
To make credit, fraud and identity checks on you (when applicable).
In addition, Faith CBD may use your Personal Information for research and statistical analysis to develop and improve our products and services.
Disclosure of your information:
We may disclose your personal information to any member of Faith CBD to whom it pertains.
We may disclose your personal information to third parties:
We may also provide information about our dealings with you to credit reference and fraud prevention agencies.
Access to information:
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.